Video Armed

Terms of Service

Last updated: May 3, 2026

These Terms of Service ("Terms") govern Your access to and use of the websites, software, mobile applications, monitoring portals, and remote video monitoring services (collectively, the "Service") provided by Video Armed Limited ("Company", "We", "Us", or "Our"). By accessing or using the Service, You agree to be bound by these Terms. If You do not agree, You must not use the Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.
  • Company (referred to as either "the Company", "We", "Us" or "Our") refers to Video Armed Limited, 206-11445 124 St NW, Edmonton, Alberta, Canada.
  • Service refers to remote video monitoring, drone security monitoring, time-lapse photography, AI-powered analytics, two-way audio, remote concierge, environmental monitoring, motion detection alerting, related cloud storage integrations, the Website, and any other services offered by the Company.
  • Account means a unique account created for You to access our Service or parts of our Service.
  • Website refers to Video Armed, accessible from videoarmed.com.
  • Content means any video, images, audio, metadata, alerts, or other data captured, transmitted, generated, processed, or stored through the Service.
  • Third-Party Services means external products, services, or integrations not owned or controlled by the Company, including without limitation Microsoft OneDrive and Google Drive.
  • Country refers to: Alberta, Canada.

Eligibility and Accounts

You must be at least the age of majority in Your jurisdiction and have the legal authority to enter into these Terms on behalf of Yourself or the entity You represent. You agree to provide accurate, current, and complete information when creating an Account and to keep that information up to date. You are responsible for safeguarding Your Account credentials and for all activity that occurs under Your Account. Notify Us promptly at info@videoarmed.com if You suspect any unauthorized use.

The Services

The Company provides full-service remote video monitoring and related security technology services to commercial and residential clients. The specific scope of services, monitoring hours, response procedures, retention periods, and fees applicable to You are set out in Your service agreement, statement of work, or order form with the Company. In the event of a conflict between these Terms and a signed service agreement with the Company, the signed service agreement controls with respect to that subject matter.

The Service is a monitoring and notification service. It is not a guarantee that loss, damage, injury, theft, trespass, or other incidents will be detected or prevented. The Company does not provide armed response, emergency dispatch, or law-enforcement services, and any contact with police, fire, or emergency services is performed by the Company or its operators on a best-efforts basis only.

Cloud Storage Integrations (OneDrive and Google Drive)

The Service may offer optional integrations with Third-Party Services such as Microsoft OneDrive and Google Drive to:

  • Pull media files (such as images, video, audio, schedules, or programming) from Your cloud storage for display, scheduling, or playback on Your monitored devices, signage, or in-portal programming.
  • Upload, store, or back up Content generated by the Service, including motion detection alerts, recorded clips, and incident snapshots.
  • Share Content from Your Account with third parties at Your direction, including law enforcement, insurance providers, or other authorized recipients.

By connecting a Third-Party Service to Your Account, You authorize the Company to access, read, write, upload, download, store, transmit, and share Content within the connected account in accordance with the scopes You grant during authentication and the features You enable. You represent that You have all rights necessary to grant this authorization and to upload, store, and share any Content through the integration. You may revoke this authorization at any time by disconnecting the integration in Your Account or in the Third-Party Service's settings; revocation may disable features that depend on the integration.

Use of any Third-Party Service is subject to that provider's own terms and privacy policy, which You are responsible for reviewing. The Company is not responsible for the availability, performance, security, retention, or pricing of any Third-Party Service, or for any loss of Content stored in or transmitted through it.

Sharing Content with Law Enforcement and Third Parties

Where You direct Us to share Content with law enforcement, emergency services, insurers, or other third parties — whether through cloud storage links, direct delivery, or in-portal sharing — You represent and warrant that You have the legal authority to do so, including any consent required from individuals appearing in the Content under applicable privacy and surveillance laws. The Company may also disclose Content where required by law, court order, subpoena, lawful warrant, or to protect the rights, property, or safety of the Company, its clients, or the public.

Acceptable Use

You agree not to, and not to permit any third party to:

  • Use the Service in violation of any applicable law, regulation, or third-party right, including privacy, surveillance, wiretap, labor, and export-control laws;
  • Install, aim, or operate cameras or sensors in any location or manner that violates the privacy rights of others (for example, in washrooms, change rooms, or private residential interiors without consent);
  • Upload, store, or share Content that is unlawful, infringing, defamatory, harassing, or that contains malware;
  • Reverse engineer, decompile, or attempt to derive the source code of any Service component except to the extent permitted by applicable law;
  • Resell, sublicense, or provide the Service to third parties except under a written dealer or reseller agreement with the Company;
  • Interfere with, disrupt, or attempt to gain unauthorized access to the Service, its infrastructure, or any connected Third-Party Service.

Fees, Billing, and Subscriptions

Fees for the Service are set out in Your order form or service agreement. Unless otherwise agreed in writing, fees are billed in advance, are non-refundable, and are exclusive of applicable taxes (including GST). Late payments may incur interest at the lesser of 1.5% per month or the maximum permitted by law, and the Company may suspend or terminate the Service for non-payment after notice. Subscription services renew automatically for successive terms unless cancelled in accordance with Your service agreement.

Your Content and License

As between You and the Company, You retain all rights, title, and interest in Your Content. You grant the Company a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, back up, and otherwise use Your Content solely as necessary to provide, secure, support, and improve the Service, to comply with law, and to perform any sharing or integration features You enable. Aggregated and de-identified analytics data may be used by the Company to improve the Service.

Intellectual Property

The Service, including all software, documentation, designs, trademarks, and content provided by the Company (excluding Your Content), is owned by the Company or its licensors and is protected by intellectual property laws. Subject to these Terms and Your payment of applicable fees, the Company grants You a limited, revocable, non-exclusive, non-transferable license to access and use the Service for Your internal business purposes during Your subscription term.

Privacy

Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference.

Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, express or implied, including without limitation implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free performance, or that the Service will detect or prevent any specific incident. The Company does not warrant the availability, accuracy, or completeness of any Third-Party Service.

Limitation of Liability

To the maximum extent permitted by law, the Company and its affiliates, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with the Service, even if advised of the possibility of such damages. The Company's aggregate liability arising out of or relating to the Service or these Terms shall not exceed the fees actually paid by You to the Company for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

You acknowledge that the fees charged for the Service are based on the value of the Service itself and not on the value of any property, life, or business that the Service may help to monitor. The Company is not an insurer, and You are responsible for obtaining and maintaining appropriate insurance.

Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) Your Content; (b) Your use of the Service in violation of these Terms or applicable law; (c) Your installation or operation of cameras, sensors, or signage; or (d) Your sharing of Content with third parties.

Suspension and Termination

The Company may suspend or terminate Your access to the Service, with or without notice, if You breach these Terms, fail to pay fees when due, or use the Service in a manner that creates legal, security, or operational risk. You may stop using the Service at any time, subject to any commitments in Your service agreement. Upon termination, Your right to use the Service ends and the Company may delete Your Content after a reasonable retention period, except where retention is required by law.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. The parties submit to the exclusive jurisdiction of the courts located in Edmonton, Alberta for the resolution of any disputes arising out of or relating to these Terms or the Service.

Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. Continued use of the Service after the updated Terms take effect constitutes Your acceptance of the changes.

Contact Us

If you have any questions about these Terms, You can contact us: